Work items
The unit of work, and the hierarchy that organizes it.
- Hierarchy: Epic → Feature → Product Backlog Item → Task.
- Plus Bug, Issue, Impediment, Pre-release Defect and Support for work that does not fit the hierarchy.
- Types, states and the transitions between them are configured per workspace — not fixed by the product.
- Every item carries a readable reference such as PAGOS-364 for people to quote in conversation.